Refund policy

Last updated: November 9, 2026

This policy covers cancellation, returns and order issues for FIBROVX B2B supply. Our website is an inquiry service and does not take online orders or payments. Sending an inquiry does not place an order. The agreed quotation and order documents identify the particular goods, specifications and commercial terms.

Withdrawing an inquiry

You may withdraw an inquiry before an order is agreed. If a separate paid service or sample order has already been agreed, its own agreed terms continue to apply.

Changing or canceling a confirmed order

Contact us in writing with the order reference and the change or cancellation requested. Changes or cancellations after order confirmation require written agreement. The proposed handling will take account of production progress and costs already incurred for the order. Any agreed adjustment, deduction or refund will be recorded in the written resolution.

Custom-made goods and change-of-mind returns

Custom-made goods already in production are not accepted for a return solely because the buyer changes its mind. This does not exclude claims involving defects, incorrect goods, failure to meet the agreed specification, or rights and remedies that apply under applicable law. Any separate return arrangements for standard goods or samples should be agreed before the order is confirmed.

Quality issues, incorrect goods, shortages or damage

Email support@fibrovx.com with the quotation or order reference, affected item and quantity, and a description of the discrepancy. Include relevant photographs of the goods, labels and packaging, together with delivery or inspection records where available. Keep relevant goods, packaging and records available for review, where safe to do so.

The issue will be reviewed against the agreed specification, inspection and delivery records, and applicable supply or transport responsibilities. Depending on the findings, the written resolution may provide for repair, replacement, resupply or a partial or full refund. The appropriate remedy depends on the findings, the agreed order terms and applicable law.

Reporting periods and return arrangements

Any agreed inspection or reporting period should be stated in the quotation or order documents before the order is confirmed. Report an issue when you discover it so that the relevant goods and evidence can be reviewed. This website policy does not impose an undisclosed fixed reporting deadline or remove rights that apply under applicable law.

Before sending goods back, contact us for written return instructions. The instructions will identify the return address, packing or transport requirements, relevant customs documents and who bears the agreed return costs. The registered company address is not automatically the goods-return address. Responsibility for return costs is considered according to the reason for return, the order terms and applicable law; it is not automatically assigned to the buyer in every case.

Refund confirmation and processing

If a refund is agreed or required by applicable law, the written resolution will identify the amount and currency, any applicable adjustments, the payment method, any necessary return or inspection steps, and the processing timeline. The website does not promise a universal refund-processing period for all orders and payment methods. Mandatory rights and deadlines under applicable law continue to apply.

Contact

For cancellation, return or refund questions, email support@fibrovx.com. Include the order reference so that your request can be matched to the agreed documents.